How I can Help

Two tailored approaches depending on where you are in your journey

Which path fits you ?

30-sec quiz • Instant results

CUSTOMER RETENTION STRATEGY

Build Repeat Customers

What's Included :

  • Retention Audit & User Behavior Analysis
  • Customer Journey Friction Mapping
  • Quick Wins & Structural Optimization Roadmap
  • Personalized Onboarding & Re-engagement Flow Design
  • Loyalty Program Strategy & Mechanics Definition
  • A/B Testing Roadmap for Repeat Purchase Optimization
  • Self-Service & Support Automation Strategy 
  • KPI Dashboard Design
  • Cross-Team Product Roadmap

This is for you if :

You have a repeat purchase rate under 25% and can't pinpoint why customers don't come back.

You aim to transform the entire customer experience into a retention engine using product thinking rather than discount dependency.

You need a Specialist PM to design the CX strategy and deliver both quick wins and long-term structural improvements aligning teams without hiring full-time.

Timeline : 3-5 months 

Let's explore this together →

ORGANIC ADVOCACY DESIGN

Turn Customers Into Advocates

What's Included :

  • Customer Sentiment Deep-Dive Analysis
  • "WOW Moment" Mapping : Identifying Natural Referral Triggers
  • Referral Loop UX Design
  • Customer Care-to-Advocacy Playbook 
  •  Social Proof & Testimonial Collection System
  • Ambassador Program Architecture & Gamification Mechanics
  • Multi-Channel Advocacy Activation Plan
  • Performance Tracking Setup
  • Team Training : Turning Support into Growth Driver

This is for you if :

You have high customer satisfaction (NPS >30) but no organic growth channel, leaving you dependent on paid acquisition.

You want to leverage your Customer Care team as a strategic asset to detect, activate, and nurture brand ambassadors.

You need a product vision for advocacy, not just a referral tool - something that feels authentic, and drives sustainable, measurable growth.

Timeline : 3-6 months

Let's explore this together →
No matter which service you choose

ALWAYS INCLUDED

Early Exit Assurance : Not satisfied after Phase 1 ? You can exit the engagement with no penalty - because trust matters.

2-Month Post-Launch Optimization Support : I don't just deliver and disappear. I stay with you to fine-tune, troubleshoot, and ensure results stick.

Documentation & Knowledge Transfer : Full playbooks, roadmaps, and training materials so your team can sustain and scale the work independently.

FAQ

What's included in the 2-month post-launch support ?

I stay available for questions, troubleshooting, and optimization tweaks. Think of it as insurance - if something doesn't work as expected, I'm there to fix it with you.

Do you work remotely or on-site ?

Mostly remote, with occasional on-site workshops if needed (and if budget allows). Remote work keeps costs down and lets us move faster.

Can you guarantee specific results (like +30% repeat rate) ?

I can't guarantee exact numbers - every business is different. But I design data-driven strategies with clear KPIs, and I commit to working until we hit meaningful improvement. My track record speaks for itself: NPS +3pts, conversion +4pts, support tickets -27% on past projects.

WHAT SIZE OF COMPANY are my offers FOR ?

This works best for e-commerce brands or SaaS with at least 1,000 active customers. If you're earlier stage, we can discuss a lighter engagement.

READY TO RETAIN & GROW ?

Every day you wait, you're losing customers after their first purchase. Stop the leak and start creating the loop. What you get :
  • Strategic audit & actionable roadmap tailored to your business
  • CX system designed to make customers come back and recommend
  • Cross-team alignment to ensure smooth implementation
  • 2-month post-launch support to optimize and scale results
Let's talk about it →
Which path fits you ?
30-sec quiz • Instant results