How I can Help

Two tailored approaches depending on where you are in your journey

Which path fits you ?

30-sec quiz • Instant results

CUSTOMER RETENTION STRATEGY

Build Repeat Customers

What's Included :

  • Retention Audit & User Behavior Analysis
  • Customer Journey Friction Mapping
  • Quick Wins & Structural Optimization Roadmap
  • Personalized Onboarding & Re-engagement Flow Design
  • Loyalty Program Strategy & Mechanics Definition
  • A/B Testing Roadmap for Repeat Purchase Optimization
  • Self-Service & Support Automation Strategy 
  • KPI Dashboard Design
  • Cross-Team Product Roadmap

This is for you if :

You have a repeat purchase rate under 25% and can't pinpoint why customers don't come back.

You aim to transform the entire customer experience into a retention engine using product thinking rather than discount dependency.

You need a Specialist PM to design the CX strategy and deliver both quick wins and long-term structural improvements aligning teams without hiring full-time.

Timeline : 3-5 months 

Let's explore this together →

ORGANIC ADVOCACY DESIGN

Turn Customers Into Advocates

What's Included :

  • Customer Sentiment Deep-Dive Analysis
  • "WOW Moment" Mapping : Identifying Natural Referral Triggers
  • Referral Loop UX Design
  • Customer Care-to-Advocacy Playbook 
  •  Social Proof & Testimonial Collection System
  • Ambassador Program Architecture & Gamification Mechanics
  • Multi-Channel Advocacy Activation Plan
  • Performance Tracking Setup
  • Team Training : Turning Support into Growth Driver

This is for you if :

You have high customer satisfaction (NPS >30) but no organic growth channel, leaving you dependent on paid acquisition.

You want to leverage your Customer Care team as a strategic asset to detect, activate, and nurture brand ambassadors.

You need a product vision for advocacy, not just a referral tool - something that feels authentic, and drives sustainable, measurable growth.

Timeline : 3-6 months

Let's explore this together →
No matter which service you choose

ALWAYS INCLUDED

Early Exit Assurance : Not satisfied after Phase 1 ? You can exit the engagement with no penalty - because trust matters.

2-Month Post-Launch Optimization Support : I don't just deliver and disappear. I stay with you to fine-tune, troubleshoot, and ensure results stick.

Documentation & Knowledge Transfer : Full playbooks, roadmaps, and training materials so your team can sustain and scale the work independently.

FAQ

What's included in the 2-month post-launch support ?

I stay available for questions, troubleshooting, and optimization tweaks. Think of it as insurance—if something doesn't work as expected, I'm there to fix it with you.

Do you work remotely or on-site ?

Mostly remote, with occasional on-site workshops if needed (and if budget allows). Remote work keeps costs down and lets us move faster.

Can you guarantee specific results (like +30% repeat rate) ?

I can't guarantee exact numbers—every business is different. But I design data-driven strategies with clear KPIs, and I commit to working until we hit meaningful improvement. My track record speaks for itself: NPS +3pts, conversion +4pts, support tickets -27% on past projects.

WHAT SIZE OF COMPANY are my offers FOR ?

This works best for e-commerce brands or SaaS with at least 1,000 active customers. If you're earlier stage, we can discuss a lighter engagement

READY TO RETAIN & GROW ?

Every day you wait, you're losing customers after their first purchase. Stop the leak and start creating the loop. What you get :
  • Strategic audit & actionable roadmap tailored to your business
  • CX system designed to make customers come back and recommend
  • Cross-team alignment to ensure smooth implementation
  • 2-month post-launch support to optimize and scale results
Let's talk about it →
Which path fits you ?
30-sec quiz • Instant results