If your customers aren't spontaneously telling friends about you, there's room for growth. Together, we'll identify the hidden friction points that are silently turning your customers into one-time buyers. Within 2 weeks, you'll have a clear picture of your improvement opportunities and an actionable roadmap.

You'll notice positive changes in the first month. The quick wins we implement (a redesigned welcome email, a streamlined customer service process, etc.) will generate immediate feedback. For deeper transformations, expect to see customers spontaneously talking about your brand and your sales organically increasing within 3-6 months.

Not at all! I first work to optimize what you already have. The magic often happens in simple adjustments to your current processes, not in purchasing expensive solutions. My approach prioritizes high-impact, low-investment improvements that create an emotional connection with your customers. Technology is just a tool, not an end in itself.

Beyond standard metrics (satisfaction, NPS), we'll track indicators directly linked to your business: increase in repeat purchases, reduction in customer acquisition costs, growth in average order value, and most importantly—new customers coming from recommendations. I'll provide you with a simple dashboard that clearly shows the return on investment of the improvements made.