I help e-commerce brands turn one-time buyers into loyal customers - and loyal customers into vocal advocates.
For over 8 years, I've worked with brands like SNCF, Printemps Group, and Catimini. What I bring isn't theory - it's hands-on expertise, tested in the real world.
Today, I bring that same expertise to brands who want to stop losing customers after their first purchase. For the past 2 years, I've been helping them structure customer journeys, optimize retention, and build organic growth through advocacy.
My focus : Build CX systems that make customers come back - and recommend you without being asked.
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