I help e‑commerce brands turn one‑time buyers into loyal customers - and loyal customers into vocal advocates.
For the past 8 years, I’ve worked with brands like SNCF, Printemps Group, and Catimini. What I offer isn’t theory - it’s hands‑on experience, tested and refined in the real world.
Today, I apply that expertise to brands that want to strengthen retention from the very first purchase. Over the last 2 years, I’ve helped them structure customer journeys, optimize repeat buying, and fuel organic growth through advocacy.
My focus: building CX systems that keep customers coming back - and recommending you without being asked.
English 
French